Refund policy

Our 30-day return window

We accept returns of unworn jewelry in its original packaging. Please request your return within 30 days after your order is delivered.

How to request a return

Email customercare@saltreefstudio.com with your order number and the item you would like to return. We will provide return instructions and a prepaid return shipping label for eligible U.S. returns. Please contact us before mailing your item so we can identify and process your return.

Free U.S. return shipping

Return shipping is free for eligible U.S. returns when you use the prepaid label we provide. We do not charge a restocking fee.

Damaged or incorrect items

If your item arrives damaged or is incorrect, please email us with your order number and a description of the issue so we can make it right. Salt Reef Studio will cover the necessary return shipping costs.

Return mailing address

Salt Reef Studio LLC
PO Box 6128
Warwick, RI 02887
United States

Refunds

We will inspect your return and let you know whether the refund is approved. Approved refunds will be issued to the original payment method. Original shipping charges are nonrefundable, except for damaged or incorrect orders.

For eligible returns, we will process the refund within 10 business days after receiving your returned item. Your bank or payment provider may need additional time to post the credit. If you have not received your refund after that period, contact customercare@saltreefstudio.com.